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From a comprehensive outsourced solution to specific support
for today's most advanced self-service applications, Diebold atm services and software can help. Whether you know what you want to accomplish
or you need to know what's possible, rely on Diebold's software
and ATM services team for consulting, project management, and flawless
execution. Here's a look at some of our most popular ATM management
services.
ATM Status Monitoring
Diebold services and software offers Diebold Advisor®, an
ATM status monitoring solution designed to increase the availability
of your self-service terminals without adding capital expense.
This effective service also helps customers reduce operating
costs and better manage the performance of your ATM network without
investing in large operations infrastructure or monitoring equipment.
In many cases, Diebold Advisor receives the entire range of possible
status messages directly from your ATMs. Unlike categorized or
generalized messages provided by competing transaction processors,
these instant status messages provide specific, detailed information
about the nature of a problem, such as low cash or receipt paper
levels, card reader problems, and printer paper jams. This detailed
information facilitates more accurate failure analysis and more
efficient problem resolution.
When a status message is received, Diebold remotely dispatches
a service provider or branch location employee based upon a pre-defined
escalation procedure. Proper escalation virtually eliminates lost
or ignored status events by monitoring the progress of each event
and automatically escalating a call to the next level if the notified
party does not respond promptly.
Escalation continues until a trouble ticket is resolved and the
ATM in question is back in service.
Historical data and management reports help track ATM performance
and identify problem areas. Customers can also use Diebold Advisor's
data to analyze cash usage trends and optimize replenishment cycles.
For more information regarding Diebold's ATM monitoring service,
contact your Diebold sales representative.
Click here to download
the Diebold Advisor Brochure*
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Do-it-Yourself Transaction Services
For organizations with the resources and capacity to manage ATM
transactions in-house, Diebold offers sales, support, training,
implementation and service associated with Postilion software,
a suite of transaction processing and electronic funds transfer
software tools. Postilion delivers consumer transactions at every
level of an electronic funds transfer network.
Diebold's extensive experience with transaction processing
systems, combined with Postilion's leading edge software development,
has made the Diebold software and service's team a sought-after
professional resource for successful implementation and support.
For more information on Postilion, visit:
http://www.postilion.com/payments_software/atmownersanddeployers.html
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Diebold Transaction Services (DTS)
With Diebold Transaction Services, customers can deploy a full-service
ATM network without the responsibility of owning, operating, and
maintaining complex systems. Our convenient Web interface lets
customers retain all the benefits of in-house control.
Our customers can quickly add new products and services to increase
revenue and meet other strategic objectives. And because our solution
includes custom ATM screen and receipt design services, customers
benefit from increased brand awareness.
Choose Diebold. You'll get advanced functionality, efficient
deployment, and robust terminal monitoring. And you'll rest easy
knowing your ATMs are being managed for maximum availability.
Subscribers'
access
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ATM Currency Management
Diebold's ATM currency management solution helps customers track
and analyze the movement of cash across their ATM networks. The
software behind our solution helps accurately forecast cash replenishment
requirements, effectively reducing cost and resource allocations
for customers. Our solution includes:
- Managing and reducing cash levels throughout the cash
replenishment process
- Monitoring and forecasting cash demands while establishing
and
maintaining customer-specific historical data
- Notifying alert messages
- Reporting for individual ATMs within a specified market or
region -- or throughout an entire network
- Automatically tracking transactions
By effectively managing cash levels throughout ATM networks,
our customers benefit from fewer, costly, unscheduled trips to
their ATMs. And because our solution is an outsourced, managed
service, our customers are able to reallocate staff to focus on
core sales and customer service activities.
Let Diebold's software and services team show you how to boost
revenue and profits by using cash more thoughtfully throughout
your network of ATMs.
Click here to download
the ATM Cash Management Brochure*
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Deposit Automation & Check 21-Related
Services
Let Diebold's software and services team show you how to take
advantage of new rules associated with "Check 21."
We introduced our first ATM check image capture technology more
than a decade ago. We enhance customer satisfaction by displaying
an image of a deposited check on screen and by printing that image
directly onto an ATM receipt. And our customers benefit from Diebold's
technological edge resulting in more uptime and increased customer
satisfaction.
Diebold teamed with Alogent, a best-in-class check imaging software
provider, to produce our ImageWay ATM software solution. Alogent
has proven global success in providing payment processing solutions
that enable banks to reduce costs, accelerate timelines, and improve
quality in check processing. Alogent brings an unmatched level
of leadership and credibility to ImageWay that will help global
customers address mission-critical challenges in deposit automation.
Choose Diebold for reliability, compatibility, flexibility, and
scalability.
Reliability
Diebold offers the self-service industry's most reliable check
imaging technology. Our Intelligent Depository Module is robust
and can accept creased, crumpled or curled checks. Our character
recognition engine is the best in the industry.
Compatibility
Our technology captures a check image and makes it available
using industry standards. ImageWay is designed to be integrated
with your legacy "back-office" clearing applications,
such as Unisys® (IPS) or IBM® (CPCS).
Flexibility
Our solution provides several virtual proof-of-deposit options
at the server. You may choose to process both amount entry and
item corrections via a Web-based interface, and perform batch
or transaction level balancing on a workstation. Alternatively,
you may choose to pass the images to an alternate proof-of-deposit
application.
Scalability
Diebold's solution is scalable to accommodate your current and
future requirements, and is equally suitable for large and small
financial institutions.
When you're ready to reap the benefits of increased customer
satisfaction, more branch resources devoted to sales and service,
ability to accurately assign float, lower transportation costs,
and reduce fraud losses, Diebold's software and services team
can help.
For more information on Diebold's Deposit Automation Solution
visit
www.diebold.com/depositautomation
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Full Service ATM Management
Diebold's software and services team offers full-service ATM
management that can be delivered either as an outsourced solution
or as a self-managed, in-house application.
Our solutions address customer needs for efficient currency management,
ATM status monitoring, on-site service dispatching, and remote
servicing capabilities.
Whether you're looking for all or part of the services necessary
to manage your network of ATMs, you can rely on Diebold's software
and services team.
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