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deliver solutions that are on-target, Diebold works closely with customers to
identify the top business issues they face.
Partnering with
customers helps us get even closer. By understanding our customers' business issues
and responding to their individual needs, Diebold can provide an innovative, customized
solution.
Ways Diebold gets
close to its customers include advisory councils, user groups, even business partner
programs.
Diebold
and the National Federation of the Blind
Diebold has
partnered with the National Federation of the Blind (NFB) to develop a
cost-effective voice-guided ATM that can be readily accessed by the blind
without assistance from sighted persons. The two organizations are working
together to develop an easy way to upgrade and simplify Diebold's existing
voice-guidance capabilities.
The
NFB is assisting Diebold with developing cost-effective voice-guidance
solutions across its full range of automated teller machines (ATMs) that are
inclusive for everyone, and complies with the Americans with Disabilities Act.
Diebold’s
ATMs are designed with a voice-guidance feature that uses advanced technology
to empower members of the blind and visually impaired community.
Diebold's
voice-guided ATMs work with a standard headset - owned by many people within
the visually impaired and blind community - that can be plugged into the ATM
so non-visual users can receive voice instructions to allow them to easily
access their accounts in complete privacy.
This
technology offers blind customers total access to the same banking functions
available to sighted customers, including cash withdrawals, balance inquiries
and account transfers.
The
NFB promotes adaptive technologies which allow the blind to live and work
independently in today's technology-driven world. Diebold is using
invaluable input from the NFB and the blind community to develop and improve
upon our voice-guidance technology.
Knowing more means
doing more for our customers. And that translates into added value for Diebold
customers.
TAG
- The Advisory Group
Partnering with our users.
TAG is an independent
user group that serves as a critical link between Diebold and its members. TAG
members enjoy direct access to Diebold executives, rapid creative development,
and problem solving.
TAG members directly
profit from their membership through discounts on training, supplies, and magazines,
as well as discounted registration to the annual BAI Retail Delivery Systems Conference
and the TAG National Conference. Learn
what TAG can do for you.
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